I haven't received a confirmation email. What should I do? close
A confirmation email should arrive shortly after making a purchase. Please allow up to 24 hours after making a purchase for this to arrive. Contact us if it has not arrived beyond this point.
I no longer want the tickets I purchased? Can I cancel my purchase? close
No, but you can resell the ticket(s) you don't want to keep here on Fanticks. You can do this by creating a listing from your account.
I want to discuss meeting up to exchange tickets. How do I do that? close
Please go to 'Conversations' in your account. All of your buyers/sellers will be listed here. Select who you would like to speak to and arrange your meet up to collect/deliver your tickets.
The seller won't reply to my messages. What can I do? close
Please contact us with the listing and seller's details and we will investigate.
The listing was not accurate and the ticket(s) are not as described. What can I do? close
Please contact us with all the information on the listing that you consider are inaccurate. Please include a link to the listing when contacting us and we will begin an investigation and contact the seller if required.