Help : Events Back

The event I bought tickets for has been cancelled. Can I get a refund? close

Please contact the seller using 'Conversations' in your account to discuss the options. If the event has been rearranged, you may relist the ticket(s) on Fanticks.

The event I bought tickets for has been postponed. Are my tickets still valid? close

Please contact the seller using 'Conversations' in your account and request them to contact the original ticket vendor to advise further.

I was refused entry to the event. What should I do? close

Please contact the seller using 'Conversations' in your account to request a refund and request them to contact the original vendor to explain why the entry was refused.

I have purchased a Beat-Herder ticket from Fanticks but I have read about the name on ticket matching ID on the festival's website? close

Yes, but the festival organisers are aware of the tickets sold via Fanticks. You will receive the original ticket from the seller. 


To gain entry to the festival you will need to take the ticket(s) photo ID and your Fanticks confirmation to gain entry.