The event I bought tickets for has been cancelled. Can I get a refund? close
Please contact the seller using 'Conversations' in your account to discuss the options. If the event has been rearranged, you may relist the ticket(s) on Fanticks.
The event I bought tickets for has been postponed. Are my tickets still valid? close
Please contact the seller using 'Conversations' in your account and request them to contact the original ticket vendor to advise further.
I was refused entry to the event. What should I do? close
Please contact the seller using 'Conversations' in your account to request a refund and request them to contact the original vendor to explain why the entry was refused.
I have purchased a Beat-Herder ticket from Fanticks, but I have read about the name change process on the festival's website? close
The festival organisers are aware of all the tickets sold via Fanticks and the names on these tickets will not have to be changed.
You will be sent the original ticket from the seller, and
you will be emailed a Fanticks ticket transfer confirmation from Ticketline,
which you will need to take with you, along with the ticket((s) and photo ID to
gain entry to the festival.